Grievance Redressal
Grievance Redressal at Patel Law College
The Grievance Redressal Cell aims to foster a positive and unbiased atmosphere for all individuals associated with the institution.
The primary function of the cell is to address and resolve any grievances or complaints reported by students or any other stake holder regarding the institution’s activities. By following the established rules and regulations of the college, the Grievance and Redressal Cell allow students to voice their concerns through a transparent grievance procedure. The Cell conducts regular meetings to review the nature and pattern of complaints and takes appropriate measures to redress them.
OBJECTIVES
• To provide an open and transparent platform for all stakeholders to register their grievances related to the institution’s functioning and services.
• To investigate and address grievances in a fair, impartial, and timely manner, providing effective solutions to the complainants.
• To create awareness among the stakeholders about the grievance redressal mechanism and encourage them to use it for the resolution of their issues and concerns.
• To maintain a record of all grievances and their redressal for continuous improvement and better institutional governance.
FUNCTIONS
As per the UGC guidelines, the functions of the Grievance Redressal Committee at an institution include the following:
• To receive and examine complaints/grievances from students and staff members of the institution.
• To address grievances related to academic and non-academic matters such as infrastructure, resources, library, and other facilities.
• To maintain records of grievances received and redressal measures taken.
• To ensure prompt and impartial redressal of grievances by following the principles of natural justice.
• To investigate the causes of grievances and take necessary measures to prevent their recurrence.
• To disseminate information about the grievance redressal mechanism to all stakeholders.
• To collaborate with other committees and departments to promote a harmonious and conducive environment for teaching, learning, and working.
• To conduct periodic reviews of the grievance redressal mechanism and suggest improvements for better effectiveness.
• To ensure that the institution’s policies and procedures comply with the UGC regulations regarding grievance redressal.
GRIEVANCE REDRESSAL PROCEDURE
As per the UGC guidelines, the grievance redressal procedure for an institution should include the following steps:
Step 1: Registering the Grievance
The aggrieved person(s) should submit their complaint/grievance in writing to the Grievance Redressal Committee within seven days of the incident duly signed by the applicant with details and with appropriate documentary proof attached in support of the grievance. The complaint can also be submitted online or through email.
Step 2: Acknowledgment of the Grievance
The Grievance Redressal Committee should acknowledge the receipt of the complaint within three working days and inform the complainant about the expected time frame for redressal.
Step 3: Investigation of the Grievance
The Grievance Redressal Committee should investigate the complaint in a fair, impartial, and timely manner. The Committee may also seek additional information from the complainant or other relevant persons to resolve the grievance.
Step 4: Redressal of the Grievance
The Grievance Redressal Committee should provide a suitable solution to the complainant within a reasonable time frame, which should not exceed thirty days from the date of receipt of the complaint. The redressal may include monetary compensation, reinstatement, apology, or any other appropriate action. Every order under Clause (8) shall be provided to the aggrieved person and the institution and shall be placed on the website of the institute. In case of any false/frivolous complaint, the Grievance Redressal Committee may order appropriate action against the complainant.
Step 5: Review of the Grievance Redressal Mechanism
The Grievance Redressal Committee should periodically review the grievance redressal mechanism and suggest improvements for better implementation.
Step 6: Communication of the Redressal
The Grievance Redressal Committee should communicate the redressal provided to the complainant and other relevant persons.
Step 7: Record Keeping
The Grievance Redressal Committee should maintain records of all grievances received and their redressal for future reference. The students who are not satisfied with the decision of the Grievance Redressal Committee may approach the Ombudsman for the redressal of grievances of students at Bangalore North University.
Confidentiality
The University guarantees that no victimization or discrimination will occur during the Grievance Handling and Resolution Procedure. The process will be fair and impartial to both parties, with a full explanation provided in writing for all decisions made. Confidentiality and privacy will be maintained throughout, and records of the grievances will be kept confidential for one year. The grievance process is free of cost to the complainant.
| Sl. No | Nature of grievances | Level-1 Grievance handling | Level-2 Grievance handling | Appellate Authority |
| 1 | Grievances that are academic in nature | Coordinator | Principal | Chairman |
| 2 | Against faculty | Coordinator | Principal | Chairman |
| 3 | Grievance related to examination | Coordinator | Principal | Chairman |
| 4 | Grievance related to summer internship & placements | Coordinator | Principal | Chairman |
| 5 | Grievance related to amenities & services | Law Admin | Principal | Chairman |
| 6 | Grievance related to stay at hostel | Hostel Warden | Principal | Chairman |
| 7 | Grievance related to finance | Manager- finance | Principal | Chairman |
| 8 | Grievance related to student conflicts | Warden/Admin | Principal | Chairman |
| 9 | Harassment by fellow students or the faculty/staff etc | Warden/ Department coordinator | Principal | Chairman |
| Sl. No. | Designation | Name | Post |
| 1 | Principal | Prof. K Mayilswamy | Chairperson |
| 2 | Vice Principal | Prof. Sridhar Babu R | Member secretary |
| 3 | Syndicate Member (KSLU) | Dr. Ashok | Special Invitee from KSLU |
| 4 | Asst Professor | Prof. Gunjan Chandavat | Member | 5 | Student representative | Mr. Partha Saradhi(5-year B.com, LL.B.) | Member |